Privacy Policy & Salon Etiquette

Ora Privé ltd is a registered company in Scotland. Our registered address is Ora Privé, 19 Bruntsfield Place, Edinburgh
Any further reference to “we” or “our” refers to Ora Privé Limited.

Ora Privé takes the privacy of our clients seriously. We hope to explain how we collect information from you, why we collect the information, how the information is stored and how the information is used.

Collection

The first set of information we collect is your name and address, this is identifiable information so that we can identify you as you.

We would also want to collect your contact details including your email address and telephone number. We collect this to send you information regarding the treatment you have booked. This information includes a reminder email, a reminder test message, phone calls regarding your treatment if necessary, post treatment homecare & aftercare advice via email regarding your treatment and reminder emails/sms regarding your next treatment.

As a beauty salon, we need to collect certain information from you to enable us to understand you as a client and carry out a safe and successful treatment. This information is known as your medical history. Your medical history is very important to us as we need it to ascertain whether a treatment is safe for you. We also need to know if there are any medical conditions which might interfere with your treatment, or whether the treatment can go ahead at all. Your safety is our priority and without giving us consent to keep a record of your medical conditions a treatment at Ora Privé would not go ahead. These medical records must be kept for 5 years as instructed by our insurance company Insync Insurance.

Storage

The information we collect is in the form of a digital consultation. Every client at Ora Privé is asked to fill out pre & post treatment digital forms which together create your consultation records cards. We store this digitally in our secure online booking system. You may request at any time to see your information we have stored or request to have your information deleted by emailing [email protected]

Use

As well as collecting your identifiable information and your health and medical information, we ask for your birth-date, this is optional and only used with consent to send a birthday message from Ora Privé.

From time to time Ora Privé would like to send an email with information, offers and news. The information we use to send out this information is held securely digitally and is never shared. Emails can be unsubscribed at any time. There is an opt in section on our consultation card which can be changed on request or by client login at any time.

Online Booking System

Our online booking system “Timely” is GDPR compliant – please see their privacy policy for more information.

Further Information

More information is available upon request at any time by emailing [email protected]

Please arrive in good time for your treatment, if were unable to perform the treatment due to lateness we will unfortunately need to rearrange the appointment and the cancellation policy will be applied.

Our digital record card is required by our insurance company to be signed by the client. The treatment will not go ahead unless this has been signed and the client has filled in the necessary medical history. We want to keep you safe and provide you with the best treatment possible.

We hold our clients details securely in our booking system and this is not provided to any third parties… ever!

We have a 48 hour cancellation policy. If you need to change, reschedule, or cancel your appointment during this time you will be invoiced 50% of the treatment value.

Our pricing can be changed at any time without warning. Pre-existing appointments will be honoured with the price at time of booking.

Please let us know if you are pregnant or have any medical conditions. Some treatments can be altered to suit your condition however some treatment can be unsuitable.

We do not carry indemnity forms in the salon and no waiver will be given for any treatment under any circumstances at any time.

Some of our treatments require a mandatory patch test. This is important to check for allergies. The treatment will not go ahead under any circumstances without the patch test having been carried out.

If you have arranged an at home patch test and failed to carry this out, the cancellation policy will be applied.

The salon is for adults only.

Accordion Content

The salon operates an over 18’s policy on all treatments.

Club Ora will send special offers from time to time, offers cannot be used in conjunction with any other discount and cannot be redeemed for cash or retail alternatives.

Gift vouchers can be purchased securely online or in salon, these cannot be exchanged for cash or used for retail. These must be used within the period permitted on the voucher and will not be extended. Named treatment can be used as a monetary value for an alternative treatment.

Any treatments which are prepaid must be taken within 6 months of purchase. This will not be extended.

Any retail items which are to be ordered should be paid for at the time of ordering. If you are not happy with a product then this should be returned unopened.